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Frequently Asked Questions
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How much does a song cost?Our custom songs start at $197 USD and range all the way up depending on the song package you select.
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How long does a song take?Depending on your choice of song package, our songs can take four to seven business days to create your personalized song. If you need your song sooner, we offer a rush service for an additional fee. After you select a delivery date at checkout, we’ll work with your artist to make sure your song is delivered on time.
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How will my song be delivered?Your song will be delivered to you via email.
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How are your custom songs created?Every personalized song we create and deliver is 100% based on your submitted details, information, and selected song preferences. In some instances, elements of a song such as instrumentals or melodies may be re-used by the same artist. If this occurs, it is always done with utmost care and attention to detail to ensure your song is unique to you and only you. The more information you provide in your details, such as tempo, style, feel, etc., it gives the artist a better creative vision for your song.
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What is the length and structure of your songs?Our songs generally run 2:30-3:30 in length and are typically structured: Verse 1, Chorus, Verse 2, Chorus, Chorus. Verses can range anywhere between 6-10 lines of lyrics, and choruses often contain the main message of the song which is repeated 2-3 times throughout the song. The structure of a song depends on the genre, which can be shorter or longer in length, it just depends on that genre. For example the faster tempo of rap songs means artists can fit more details in a shorter song. Additionally, some artists may add additional song elements like a longer verses, bridge, outro, etc., it just depends on the composition; however, it is not required. We like to allow our artists the creative space to do what they think is best for the overall production of the song, so your song's length will be soley up to them. However, our music team still reviews every song to make sure it meets our high standards of service.
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What does it mean when an artist is at capacity?When an artist is at capacity, it means they’re fully booked and unable to accept new song submissions. At this time, we don't have a 'waitlist' or notifications to let you know when the artist becomes available, so the best way to check when they are available is to keep checking back. An artist's availability changes frequently, so we highly recommend choosing up to 3 preferences in your submission just in case an artist you choose isn't available.
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Can I contact the artist working on my song directly?We offer customers the option to collaborate with artists based on the package you purchase. If your package does not offer this option, it is important that you include as much detail as possible in your song submission, so that our artists have all the details they need to create your unique personalized song. Please note: Artists cannot accept song submissions or revision requests directly through their social media platforms. It must be submitted to our Tuni11 team directly. If you have any questions about your song progress, revisions process, song edits, or any other concerns regarding your order please contact our support team directly at support@Tuni11.com.
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Do you offer songs in other languages?Yes we do! We currently offer our songs in Spanish and English. We are working behind the scenes to offer more languages and styles in the future - Stay tuned!
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Do you offer refunds if I'm not happy with my song?No - We do not provide a refund on any ordered or completed song. Once your song has been submitted to an artist and the request is accepted, our artist immediately begins working on creating your song. We strongly believe that artists should be compensated for their time and work, so we are unable to offer refunds at this time. If you are not happy with how your song turned out, there are several ways we can make it right. Please check out our revision options here: Tuni11.com/song-revision-policy Please note: It is very important when submitting details that you give us as much context and information, especialy in the “Must-Haves” section. Your artist can only work with what is provided, so be sure to share any correct pronunciations, don’t leave any important details out, and make sure there are no misspellings.
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